How do I know if my books have shipped?How can I track my shipment?What if there’s something wrong with my order?Return PolicySpecial addressesHow do I calculate the shipping cost?Lulu is a print-on-demand company, so any physical products purchased will need to be printed and bound before they are shipped to you. This includes books, yearbooks, photobooks, comic books, and magazines. We produce books at our print facilities in different parts of the world, this includes France, Poland, Australia, the United Kingdom, Canada, and the United States, and ship globally. Our estimated production time for all printed products is 3-5 business days. Ebook orders are instant, and you will be able to download them without delay.Note: Shipping times are estimates and not guaranteed. Express and Expedited delivery methods deliver Monday through Friday. Incorrect delivery addresses, customs delays, natural disasters, and delivery restrictions may delay your order. Orders affected by such delays may take as long as 6 weeks to arrive. Lulu takes no responsibility for delivery delays outside of our control and will take no action on these orders during that time. Untraceable Mail and Priority Mail services may require extra transit times and may take up to 28 days to complete delivery.Untraceable Mail and Priority Mail orders that do not arrive within 28 days may be eligible for a reorder at the discretion of Lulu Support Staff. Please note that we are unable to offer more than one reorder for an order using Untraceable Mail or Priority Mail.International Economy packages are delivered using the postal service of the destination country.Local Customs and Immigration agencies determine duties or taxes levied against packages arriving from outside the destination country. These additional fees are the responsibility of the recipient. Lulu cannot be held responsible for any costs incurred by the purchaser or recipient of orders due to shipment failure or late delivery.Packages shipped military APO / FPO and diplomatic DPO addresses must use US Postal Service shipping. Express shipping cannot be used. To ensure your order is sent via USPS, make sure the country chosen at the shipping step is the United States of America.Please note that we do support shipments addressed to Armed Forces Europe, Armed Forces Pacific, and Armed Forces America. Select the option that best fits your Armed Forces shipping destination.When choosing Mail for orders going to Hawaii, Alaska, and Puerto Rico, the estimated arrival time will take at least 14 days for Transit. If the transit time exceeds 14 days, the mail order may be eligible for a reorder at the discretion of Lulu Support Staff.Our Pricing page allows you to view available shipping methods, estimated shipping times, and cost based on the specifications you enter. How do I know if my books have shipped? You will receive an email from Lulu notifying you of a shipped package and including tracking information if the shipping method you have chosen is traceable. You can also check the status of your order by going to your Order History page (registered users) or using our Order Lookup link (guest and registered users.)How can I track my shipment? The shipping confirmation email will include your order's tracking link, if applicable. Clicking it will open the tracking page on the 17track website. This information is also available from your Order History page (registered users) or using our Order Lookup link (guest and registered users.)17track acts as a central hub linking to all the different carriers around the world. If the tracking information doesn’t appear to be updating, please be sure to the check the selected carrier and adjust it accordingly. This can be updated by clicking the blank space to the right of the tracking number.The tracking number displayed on 17Track can also be taken directly to the carrier’s page for additional details and potential mobile updates.Note: There may be a 48-hour delay between the time you receive your shipping notification and the time your package is scanned into the tracking system.What if there’s something wrong with my order? If your order arrives with damage, a print defect, or the incorrect book arrives, please reach out to us and we’ll be happy to assist you. Instead of shipping the book or package back to us, please attach a digital image showing the problem with the order.Return PolicyPrint-on-Demand Books and CalendarsIf you received damaged, defective, or incorrectly packaged items, we are happy to provide a replacement copy. Please notify us within 30 days of your order’s shipment date through our online Customer support form.Note: Lulu accepts no responsibility for the quality of the content (including misspelled words, grammatical errors, etc.), formatting, design or overall book appearance and will not provide refunds for those reasons.EbooksEbooks are not returnable or refundable and cannot be exchanged after purchase. If you need assistance with a purchase or download, please contact Lulu Support.Special addressesPrisonsBefore ordering, please take a moment to learn of any specific delivery restrictions. For example, prisons typically refuse coil-bound books.Note: If an order is returned from a prison, Lulu will not refund or reorder.Deliveries to RussiaDue to factors beyond our control Lulu cannot guarantee orders shipped to Russia will arrive within a specific time frame. Long delivery times are a result of delays in clearing packages through Russian Customs Clearance Office. Neither Lulu nor our carriers have any influence on this situation. As a result, shipping to Russia is at the buyer's risk. Lulu cannot replace or refund these orders and we request your patience as your order may still be on its way.How do I calculate the shipping cost?You can place your book in the cart and start the checkout process. Enter the shipping information to calculate the shipping cost to your address. If you have not yet created your book, you can use our Pricing page to calculate the Manufacturing Cost, Shipping Estimate, Bulk Discount, and Retail Revenue calculators. To access the calculators:Go to Lulu.com and click Pricing in the page header.Choose your book size, enter the number of pages, select print quality, paper and binding type.The calculators will display estimates based on your selections.