To report an issue any time of day, scroll to the bottom of our website and click Contact Support in our footer. Complete the form and then click Submit. Additionally, you can scroll to the bottom of this article and click on Submit a New Ticket.

For the fastest response, please take a moment to select a Contact Reason that most closely matches your support request.

If you are a DIY author, check out our Knowledge Base for quick links to our videos, helpful articles, and user guides addressing a variety of common questions and topics related to publishing, buying, selling, and more.

When Will I Receive a Response From a Support Email?

Support requests are addressed in the order in which they are received. You should receive a confirmation email within minutes of submitting your support request.

To prevent support emails from being redirected to your email spam folder, add "Lulu Support" to your spam filter white-list.

Please Note: Our goal is to respond to all support requests within 2-4 business days. Due to increased growth and higher volumes of requests at certain times of the year, you may experience longer wait periods for resolution to your issue. We apologize for any inconvenience and assure you that your issue will be handled as quickly as possible with the utmost care.

Why Haven't I Received a Response?

If you submitted a support email to Lulu and didn't receive an auto-response acknowledging receipt of your request, your email provider is probably blocking emails from Lulu.

There are several reasons your email provider may block Lulu emails: Lulu emails may be marked as spam, your internet service provider (ISP) may be blocking them, or your network firewall may have blacklisted. Please check your email settings or contact your ISP representative to find out why you are not receiving our emails.

To prevent emails from the Lulu support team from being sent to your spam folder, add "Lulu Support" to your spam filter whitelist.